Resumes
Resumes

Director Contact Center And Omni-Channel Services
View pageLocation:
222 Glenwood Ave, Raleigh, NC 27603
Industry:
Information Technology And Services
Work:
Ally Financial Inc.
Director Contact Center and Omni-Channel Services
Metlife Jul 2018 - Apr 2020
Director of Global Customer Services
2Ring 2017 - 2017
Director of Sales and Business Development
Cisco 2013 - 2016
Manager, Channel and Business Development
Cisco 2007 - 2013
Consulting Systems Engineer
Director Contact Center and Omni-Channel Services
Metlife Jul 2018 - Apr 2020
Director of Global Customer Services
2Ring 2017 - 2017
Director of Sales and Business Development
Cisco 2013 - 2016
Manager, Channel and Business Development
Cisco 2007 - 2013
Consulting Systems Engineer
Education:
Massachusetts Institute of Technology 2019 - 2019
Stevens Institute of Technology
Bachelor of Engineering, Bachelors, Electrical Engineering New York University
Bachelors, Bachelor of Science, Mathematics
Stevens Institute of Technology
Bachelor of Engineering, Bachelors, Electrical Engineering New York University
Bachelors, Bachelor of Science, Mathematics
Skills:
Telephony
Networking
Telecommunications
Contact Centers
Network Design
Network Architecture
Switches
Disaster Recovery
Pre Sales
Routers
Sip
Routing
Mpls
Internet Protocol
Voice Over Ip
Virtualization
Tcp/Ip
Call Center
Lan Wan
Qos
Cisco Systems Products
Solution Design
Cisco
Deployment
Telepresence
Artificial Intelligence
Global Project Management
Corporate Communications
Business Development
Marketing
Account Management
Customer Relationship Management
Cross Functional Team Leadership
Sales Channel Development
Subject Matter Expert
Strategy Consulting and Management
P&L
Omni Channel
Social Media
Cogito
Sprinklr
Voip
Cisco Technologies
Unified Communications
Ip
Cisco Call Manager
Data Center
System Deployment
Wan
Call Centers
Solution Architecture
Lan/Wan
Cisco Icm
H.323
Wide Area Network
Sales Process
Networking
Telecommunications
Contact Centers
Network Design
Network Architecture
Switches
Disaster Recovery
Pre Sales
Routers
Sip
Routing
Mpls
Internet Protocol
Voice Over Ip
Virtualization
Tcp/Ip
Call Center
Lan Wan
Qos
Cisco Systems Products
Solution Design
Cisco
Deployment
Telepresence
Artificial Intelligence
Global Project Management
Corporate Communications
Business Development
Marketing
Account Management
Customer Relationship Management
Cross Functional Team Leadership
Sales Channel Development
Subject Matter Expert
Strategy Consulting and Management
P&L
Omni Channel
Social Media
Cogito
Sprinklr
Voip
Cisco Technologies
Unified Communications
Ip
Cisco Call Manager
Data Center
System Deployment
Wan
Call Centers
Solution Architecture
Lan/Wan
Cisco Icm
H.323
Wide Area Network
Sales Process
Languages:
English
Urdu
Hindi
Farsi
Portuguese
Urdu
Hindi
Farsi
Portuguese
Certifications:
Artificial Intelliegence: Implications For Business Strategy