Brenda J Wilson

Lower Merion Counseling Services

Feb 2013 to 2000
Intake and Billing Coordinator
Open Door, Inc
Newark, DE
Jan 2011 to Mar 2014
CSS Specialist/Front Desk
Christiana Counseling
Wilmington, DE
Aug 2011 to Jan 2013
Medical Records/Medication Prior-Authorizations
My Home and Joy of my Life
North East, MD
May 1988 to Jan 2012
Mother and Caregiver for my "special needs" daughter
My Home and Joy of my Life
Newark, DE
Jan 2007 to Dec 2010
CSS Specialist/Financial Bookkeeper
Family Services Association & Open Door, Inc
Elkton, MD
Jan 2007 to Aug 2008
CSS Specialist /Front Desk Manager/Psychiatrist Assistant
First National Bank of North East
North East, MD
Mar 1987 to Jan 1988
Loan Processor
County Banking & Trust Co
Rising Sun, MD
Mar 1985 to Dec 1986
Teller
County Banking & Trust Co
Elkton, MD
Sep 1984 to Mar 1985
Bookkeeper
K-Mart, Big Elk Mall
Elkton, MD
Jun 1984 to Sep 1984
Customer Service / Cashier
Drs. Furman & Resnick
Elkton, MD
Jun 1983 to Jun 1984
Optometrist Receptionist

Cecil Community College
Jan 2011 to 2000
Accounting I
Cecil Vocational Technical School
Aug 2000 to Sep 2000
Certificate
Rising Sun High School
Sep 1982 to Jun 1983
Diploma in Medical Assistant & Geriatric Training

Proficient computer skills Windows XP, Excel, MS Word, Power Point, Novell, Echo (Clinician's Desktop) Consume and retain knowledge more than most 45 +/- wpm Perform vitals (i.e., blood pressure, temperature, respiration, etc.) Charting and scheduling tasks Can lift 80 pounds Strong attention to detail Excellent math skills Strong aptitude for numbers Able to reconcile cash drawer Performs customer service and data entry skills Excellent communications and public relation skills Well organized, careful, orderly and detail-oriented Willingness to assist others Strong belief in company loyalty and professional integrity Logical thinking and ability to determine overall picture Ability to effectively delegate and monitor tasks simultaneously Follow-up and follow-through to ensure positive outcomes in the workplace Readiness to accept change and embrace new ideas Friendly, personable, yet professional demeanor Treats clients and co-workers with courtesy at all times Respond promptly to client needs and makes sure needs have been met Listens attentively to others without interrupting Receives constructive criticism as an opportunity to learn Consistently maintains a positive attitude about clients, co-workers and the company Demonstrates appearance, attitude and behavior consistent professional standards Accepts accountability and maintains a positive attitude Understands and performs all duties assigned to the best of my ability Consistently demonstrates pride in my work Takes initiative to be helpful to others without waiting to be asked Flexible with regard to duties/hours to accommodate the needs of the department on a day to day basis Willingly accepts guidance or suggestions from others Respects the priorities of other departments and is positive when communicating their needs Respects the chain of command when attempting to resolve conflict or affect change Promptly responds to verbal, written and electronic communication Seeks out the information needed to do an effective job Ability to communicate with all levels of staff, patients, physicians and clients Participates in required training programs, forums and discussion groups Shows commitment in improving skills Willingness to learn new approaches, techniques and methods Shares experience and learning with colleagues

Overland Park Orthopedics
Overland Park, KS
Jul 2014 to Sep 2014
Medical Assistant
FT/PL

May 2012 to Oct 2013
Medical Assistant
Methodist Country House
Wilmington, DE
Jun 2006 to Feb 2013
Server

Anthem Institute
Springfield, PA
2011
Diploma in Medical Assistant
Georges Vo-Tech
Middletown, DE
2010
High School Diploma

Crozer Keystone Health Network
Chester, PA
May 2012 to Oct 2013
Medical Assistant
Methodist Country House
Greenville, DE
Jun 2006 to Feb 2013
Server
Crozer Keystone Health Network
Chester, PA
Aug 2011 to Nov 2011
Medical Assistant
Dynamic Physical Therapy
Wilmington, DE
Nov 2009 to Mar 2010
Volunteer

Anthem Institute
Springfield, PA
Nov 2010 to Feb 2011
Diploma in Medical Assistant
Technical High School
New Castle, DE
Jun 2010

Old Navy
Springfield, PA
2000 to 2006
FRONT END SUPERVISOR
Modell's Sporting Goods Stores
Upper Darby, PA
1990 to 2000
BOOKKEEPER and FRONT END SUPERVISOR

The Academy at Liberty Resources
Philadelphia, PA
2011 to 2012
Business Office Management Program
Thompson Institute
Philadelphia, PA
2007 to 2008
Medical Office Manager
Presbyterian School of Nursing
Philadelphia, PA
1980 to 1982
Community College of Philadelphia
Philadelphia, PA
1978 to 1980
General Studies

Inventory Management, Loss Prevention Implementation, Customer Service Specialist, Bookkeeping, Multi-tasker

Non-Profit Technology Resources

Feb 2012 to 2000
Staff Assistant
United States Postal Services
Philadelphia, PA
Mar 2008 to Feb 2010
TE-City Carrier
McGraw-Hill
Delran, NJ
Sep 2007 to Feb 2008
Computer Scanner
Budget Car Rental
Philadelphia, PA
Nov 1999 to May 2007
Dispatcher/Custer Service Representative
Temple University Hospital
Philadelphia, PA
Jul 1995 to Feb 1998
Certified Nursing Assistant
Liberty Nursing Incorporation
Lansdowne, PA
Jun 1994 to May 1995
Certified Nursing Assistant
Liberty Family Support Incorporation
Springfield, PA
Mar 1993 to Oct 1993
Certified Nursing Assistant
Prospect Park Nursing Rehabilitation Center
Prospect Park, PA
Jul 1992 to Mar 1993
Certified Nursing Assistant

CITE Business School
Philadelphia, PA
2010 to 2010
Computer Application/Office Technology
Thompson Institute
Philadelphia, PA
Jul 2004 to Apr 2005
Medical Assistant Graduate
Prospect Park Nursing Rehabilitation Center
Prospect Park, PA
Jul 1992 to Mar 1993
Certificate in Nursing
Watterson Business School
Philadelphia, PA
1986 to 1987
Clerk Typist Certificate

Estee Lauder - Lord & Taylor
King of Prussia, PA
2011 to 2013
Beauty Advisor
Garnet Volkswagen
West Chester, PA
2007 to 2011
Service Coordinator
Century Savings Bank
Mullica Hill, NJ
2004 to 2006
Bank Teller
The Waters Community Worship Center
Sewell, NJ
2002 to 2004
Administrative Assistant

Camden County College
Blackwood, NJ
2007
Certificate
Gloucester County College
Sewell, NJ
2002 to 2003
English Composition

HP Enterprise Services

Jul 2008 to Jul 2010
Project Manager/Business Analyst/E-Prescribing Administrator
HP Enterprise Services

2008 to 2010
ITO SVC Delivery Rep IV
HP Enterprise Services

Mar 2008 to Nov 2008
E-Prescribing Coordinator for the State of Delaware Medicaid Title XIX
PINNACLE RESOURCES

Nov 2007 to Jul 2008
Project Manager/Business Analyst
PINNACLE RESOURCES

2007 to 2008
PRUDENTIAL FINANCIAL

1998 to 2004
Director, Information Systems
PRUDENTIAL FINANCIAL
Dresher, PA
1983 to 2004
PRUDENTIAL FINANCIAL

1993 to 1998
Manager, Information Systems
PRUDENTIAL FINANCIAL

1991 to 1993
Systems Analyst
PRUDENTIAL FINANCIAL

1983 to 1991
Mainframe Systems Operator

Wilmington University
Jan 2011
MBA
Penn State University
B.A. in Letters, Arts, and Sciences

United States Postal Services
Philadelphia, PA
Mar 2008 to Feb 2010
TE-City Carrier
McGraw-Hill
Delran, NJ
Sep 2007 to Feb 2008
Computer Scanner
Buget Car Rental
Philadelphia, PA
Nov 1999 to May 2007
Dispatcher/Customer Service Representative
Temple University Hospital
Philadelphia, PA
Jul 1995 to Feb 1998
Certified Nursing Assistant
Liberty Family Support Incorporation
Springfield, PA
Jan 1993 to Oct 1993
Certified Nursing Assistant

CITE Business School
Philadelphia, PA
May 2010 to Nov 2010
Technology
Thompson Institute
Philadelphia, PA
Jul 2004 to Apr 2005
Medical Assistant Graduate
Watterson Business School
Philadelphia, PA
Jun 1986 to Feb 1987