Work:
Andera
Providence, RI
Dec 2013 to Jan 2015
Customer Care Advocate
APC by Schneider Electric
West Kingston, RI
Aug 2011 to Dec 2013
Technical Service Engineer
Education:
New England Institute of Technology
Warwick, RI
2011
Bachelor in Information Technology/Network Engineering
Full Sail Real World Education
Winter Park, FL
2005
Associate in Science in Recording Arts
Skills:
Diversified experience working in the e-commerce/Digital marketing industry.<br/>Skilled at interfacing with technical developers, IT professionals, business resources, third party vendors, and senior level management.<br/>Knowledge of HTML specifically for marketing e-mails<br/>Experienced with customer retention management systems: Responsys | Salesforce<br/>Administrator experience with various marketing software tools.<br/>Experience with multiple OSs including Win Server 2008, Mac OSX, and SUSE Linux<br/>Experience with media software: Photoshop, Audio & Video Editing, Pro Tools<br/>Microsoft Office Suite: Word, Excel, Access, PowerPoint
