Jennifer K Lipton

Scranton, PA

Sykes/Ally Bank
Spokane Valley, WA
Mar 2010 to Feb 2013
Senior Customer Representative
Bank of America
Concord, CA
Jan 2007 to Feb 2009
Senior Sales Representative
GeoCentral
Napa, CA
Feb 2005 to Jan 2007
Customer Service/Sales Rep
Silverado Spa
Napa, CA
Jun 2004 to Jan 2005
Massage Therapist
Pier 1 Imports
Vallejo, CA
Sep 2003 to Jul 2004
Customer Service/Sales Associate
Michaels Arts & Crafts
Vallejo, CA
May 1998 to Sep 2001
Multiple Positions

University of Phoenix
2009 to 2010
Business Management
Napa Community College
2009
Law Enforcement Dispatch Training
Trinity College
2002 to 2003
Associate in Massage Therapy

Accomplishments & Skills: Customer Service rated top tier by customers and management. Comfortable with most office environment software (e.g., Microsoft Office, Kronos). Primary contact for national accounts regarding purchase orders, accounts receivable and payable, payment deferments, credit approvals and cash handling. Successfully investigated and resolved a wide-array or customer complaints and inquiries, ensuring their satisfaction and loyalty to the company. Accounting and Bookkeeping practices within a retail store environment. Equally adept at working in either a team environment or independently. Extensive knowledge of many financial services products. Proficient at learning and applying new information and processes. Sales results top 5% of all associates nationally. Builds and nurtures strong relationships.