Work:
international shoppes
Jul 2012 to Present
Customer Service Representative
hudson group
East Boston, MA
Oct 2011 to Mar 2012
Customer Service
brigham and women hospital
Boston, MA
Jun 2008 to Sep 2008
Administrator
gap outlet
Watertown, MA
Dec 2006 to Jul 2007
Cashier / Customer Service
Education:
madison park high school
Roxbury, MA
2004 to 2008
high school diploma in diploma
Skills:
Skills profile . Extensive knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customers services satisfaction. . Expect in the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. . Very attentive, giving full attention to customers taking time to understand the point being made, asking questions as appropriate, and conveying empathy. . Extensive, customer service, experience. . Excellent, interpersonal communication skills. . Ability, to remain calm in crisis situation.
