Inventors:
- Redmond WA, US
STEPHEN D. BADER - SEATTLE WA, US
DEANA FULLER - SEATTLE WA, US
STEVEN FREDERICKSON - SEATTLE WA, US
CARMEN QUAN - BELLEVUE WA, US
SRINIVAS CHAKRAVARTHULA - REDMOND WA, US
ROSS N. LUENGEN - SAMMAMISH WA, US
AKSHATHA KOMMALAPATI - KIRKLAND WA, US
J CRAIG HALLY - SAMMAMISH WA, US
SONG ZOU - ISSAQUAH WA, US
International Classification:
G06F 3/0481
G06F 9/44
G06F 3/14
Abstract:
Contextual help is provided in an unobtrusive manner. The optimum point in time for displaying a help notification is determined by triggers associated with each help notification. The triggers may take into account various factors, such as the action currently being performed by the user, whether the tip has been presented to the user before, the user's past experience with the feature, and so forth