April Monique Dumas

1214 7Th St, Washington, DC 20001

Disa May 2013 - Jun 2015
Mobility Support Analyst
Usda May 2013 - Jun 2015
Network Administrator

Norfolk State University May 2013
Rosemont Middle School Apr 2007

Policy
Government
Microsoft Office
Security
Customer Service
Outlook
Network Security
Access
Research
International Relations
Policy Analysis
Public Speaking
Spreadsheets
Administrative Assistants
Politics

Children
Education

Comptia A+

Department of Energy/DOE

Apr 2009 to 2000
Front-Desk Security Receptionist, Paragon
National Institute for Cert. in Engineering Tech./NICET
Alexandria, VA
May 2007 to Apr 2009
Exam Associate
Norfolk Public Schools
Norfolk, VA
Aug 2005 to Apr 2007
School Clerical Specialist I
Norfolk Public Schools
Norfolk, VA
Feb 2000 to Aug 2005
Intern/ Office Assistant

Northern Virginia Community College
Alexandria, VA
Sep 2010
Computer Science
Norfolk State University
Norfolk, VA
Computer Science

Experience with Console One, Cisco Attendant Console, Help Desk Support, Field Technician, reimaging computer, replacing Hard Drives, CD ROM, Run Scan Disk, Microsoft Office, Microsoft Lync, Adobe, Defragment and Word processing and 10-Key entry abilities. Recipient of Customer Service, Starbase and Novel GroupWise 6.5 Certificates. Completed Office Administration, Web Page Design using HTML, Business and Advanced Micro Computing courses. Ability to configure, upgrade and troubleshoot Blackberry PDA, HP Printer, Xerox, Faxes, mousse and keyboard. Experience in using, install, and troubleshooting Win 2000/XP Pro/Vista/7, MS Office 2000/2003/2007, Win 95/98/NT 4.0, MS Outlook 98/2000/2003/2007, Macintosh OS, Mozilla Firefox 2.0 to 3.6 and Internet Explorer 6/7. Knowledge of the fundamentals of motherboards, processors, and memory. Trouble shooting desktop hardware, software and network related issues via Windows TCP/IP procedures