Arlisha F Mcqueen

2920 Rackley Dr, Tallahassee, FL 32305

Higher Education

IBM
Anaylst
IBM since Jan 2009
GDF Implementation Team

Capella University 2010 - 2012
Ph.D, Information Technology Strayer University 2007 - 2009
Masters', Management Information Systems

Process Improvement
Sdlc
Technical Support
Management
Program Management
Software Documentation
Access
It Service Management
Windows
Troubleshooting
Lotus Notes
Business Analysis
Software Installation
Operating Systems
Disaster Recovery
Customer Service
It Management
Problem Solving
Strategic Planning
Change Management
Data Analysis
Peoplesoft
Customer Satisfaction
Tcp/Ip
Oracle
Racf
C++
Microsoft Office 2007
Ms Project
Microsoft Office Xp
People Management
Ms Office Suite
Vm
Mvs
Rational Portfolio Manager
Cobol
Customer Relations
Customer Experience
Lotus Smartsuite
Documentation
Training and Development
Technical Training
Staff Training
Aix
Windows Xp Professional
Business Strategy
Business Planning
Competitive Analysis
Brio Query
Software Training

Reading Books
Travelling
Education
Science and Technology
Swimming

English

IBM Corporation
Tallahassee, FL
2009 to Mar 2012
Project Manager- Implementation Team
IBM Corporation
Tallahassee, FL
2004 to 2009
Queue Manager -BELO Account
IBM Corporation
Charlotte, NC
2000 to 2004
Helpdesk Teamleader -Brio/CLAIM/SAP

Capella University
Minneapolis, MN
Doctor of Philosophy in Information Technology
Strayer University
Fairfax, VA
Mar 2010
Masters of Science in Decision Support Systems
Florida A&M University
Tallahassee, FL
Mar 2000
Bachelor of Science in Business Administration