Cameron M Bodden

13300 Los Coches Rd east, El Cajon, CA 92021

Information Technology And Services

Robert Half Technology - Greater San Diego Area Nov 2012 - Nov 2012
PC Technician Contractor
H&R Block Enterprises LLC Aug 2010 - Feb 2011
Support Specialist
Global Resources Group LTD Oct 2009 - Dec 2009
PC Technician

Troubleshooting
Software Installation
Technical Support
Microsoft Exchange
Switches
Hardware
Routers
Printers
Software Documentation
Windows 7
Computer Hardware
Active Directory
Help Desk Support
Remote Desktop

Cinematography
Culture
Work
Cooking
Technology
Photography
Music
Philanthropy
Sports
News
Family and Friends
Fishing
Health

English

Robert Half Technology
San Diego, CA
Nov 2012 to Nov 2012
PC Technician Contractor
H&R Block Enterprises LLC
San Diego, CA
Aug 2010 to Feb 2011
Support Specialist
Global Resources Group LTD
San Diego, CA
Oct 2009 to Dec 2009
PC Techncian Sub-Contractor
Mr. Rags Acquisitions Inc.
San Diego, CA
Sep 2002 to Jan 2003
Replenishment Associate

ITT Technical Institute of Technology
San Diego, CA
2008 to 2010
Associate of Science Degree in Computer Network Systems Information Technology
Mt. Carmel High School
San Diego, CA
2001 to 2005
High School Diploma in General Studies

Excellent written and verbal communication skills. Excellent Microsoft OS & applications skills. Experience handling tools drills, crimpers, etc. Experience handling LAN/WAN connectivity. Excellent documentation & thorough analysis skills. Experience lifting, loading heavy material. Experience in Capstone project planning. Experience with ticketing applications. Experience prioritizing problems, troubleshooting and exercising problem-solving skills. Experience Following-up with clients to ensure resolution is completed and performed in a timely manner. Experience answering high volume calls in a courteous friendly manner. Experience handling email and in-person requests. Experience Communicating with Tier 1 and Tier 2 IT groups about Help Desk issues. Experience logging all trouble tickets accurately maintaining complete documentation. Experience Assessing and escalating problem causes to software Tier Research Team. Experience consulting technical manuals and Technical staff for the best solutions.