Resumes
Resumes
Head Of Customer Experience
View pageLocation:
7875 Montgomery Rd, Cincinnati, OH 45236
Industry:
Retail
Work:
Macy's - San Francisco Bay Area since Oct 2012
Customer Engagement Analyst
Picaboo - Palo Alto, CA Aug 2010 - Jan 2011
Customer Care Manager
Louis Vuitton - San Francisco,CA Apr 2009 - Aug 2010
Operations Manager, Customer Relations
Louis Vuitton Dec 2006 - Apr 2009
Customer Relations Supervisor
Louis Vuitton Sep 2004 - Dec 2006
Customer Relations Specialist
Customer Engagement Analyst
Picaboo - Palo Alto, CA Aug 2010 - Jan 2011
Customer Care Manager
Louis Vuitton - San Francisco,CA Apr 2009 - Aug 2010
Operations Manager, Customer Relations
Louis Vuitton Dec 2006 - Apr 2009
Customer Relations Supervisor
Louis Vuitton Sep 2004 - Dec 2006
Customer Relations Specialist
Education:
University of San Francisco - Masagung Graduate School of Management 2008 - 2011
MBA, Marketing New York University
BS, Information Systems Management
MBA, Marketing New York University
BS, Information Systems Management
Skills:
Leadership
Management
Training
Customer Service
Analytics
Crm
Competitive Analysis
Team Building
Business Analysis
Operations Management
Retail
Cross Functional Team Leadership
Customer Experience
Business Strategy
Human Resources
Performance Management
Strategy
Team Management
Project Management
Data Analysis
Multi Channel Retail
Digital Strategy
Customer Satisfaction
Survey Design
Business Development
Root Cause Analysis
E Commerce
Sales
Microsoft Excel
Microsoft Powerpoint
Sql
Coaching
Presentation Skills
Team Leadership
Net Promoter Score
Customer Loyalty Measurement
Key Driver Analysis
Business Case Development
Data Analytics
Kpi Dashboards
Online Retail
Customer Experience Management
Customer Journey Mapping
Voice of the Customer
Root Cause Problem Solving
Csat
Personnel Management
Recruiting
Vendor Management
Rfm
Loyalty Analytics
Entrepreneurship
Cx
Voice of the Customer Analysis
Marketing
Management
Training
Customer Service
Analytics
Crm
Competitive Analysis
Team Building
Business Analysis
Operations Management
Retail
Cross Functional Team Leadership
Customer Experience
Business Strategy
Human Resources
Performance Management
Strategy
Team Management
Project Management
Data Analysis
Multi Channel Retail
Digital Strategy
Customer Satisfaction
Survey Design
Business Development
Root Cause Analysis
E Commerce
Sales
Microsoft Excel
Microsoft Powerpoint
Sql
Coaching
Presentation Skills
Team Leadership
Net Promoter Score
Customer Loyalty Measurement
Key Driver Analysis
Business Case Development
Data Analytics
Kpi Dashboards
Online Retail
Customer Experience Management
Customer Journey Mapping
Voice of the Customer
Root Cause Problem Solving
Csat
Personnel Management
Recruiting
Vendor Management
Rfm
Loyalty Analytics
Entrepreneurship
Cx
Voice of the Customer Analysis
Marketing
Certifications:
R Programming