Resumes
Resumes
![Carmen Schmuecker Photo 1 Carmen Schmuecker Photo 1](/img/not-found.png)
Director Of Command Center
View pageLocation:
3295 Meech Rd, Williamston, MI 48895
Industry:
Insurance
Work:
Delta Dental of Michigan - Okemos, MI since Jan 2011
Manager, Contact Center Technical Administration
Delta Dental Jun 1996 - Dec 2010
Lead Contact Center Technical Administrator
Ameritech Mar 1995 - Apr 1996
Senior Account Executive
Manager, Contact Center Technical Administration
Delta Dental Jun 1996 - Dec 2010
Lead Contact Center Technical Administrator
Ameritech Mar 1995 - Apr 1996
Senior Account Executive
Education:
Michigan State University 1987 - 1991
Bachelor of Arts (B.A.), Telecommunications
Bachelor of Arts (B.A.), Telecommunications
Skills:
Call Centers
Workforce Management
Management
Process Improvement
Vendor Management
Contact Centers
Call Center
Customer Service
Telecommunications
Ivr
Business Analysis
Avaya
Business Process Improvement
Insurance
Disaster Recovery
Crm
Customer Experience
Software Documentation
Project Management
Customer Satisfaction
Troubleshooting
Team Building
Team Leadership
Health Insurance
Visio
Sharepoint
Change Management
Leadership
Strategic Planning
Training
Account Management
Sales
Workforce Management
Management
Process Improvement
Vendor Management
Contact Centers
Call Center
Customer Service
Telecommunications
Ivr
Business Analysis
Avaya
Business Process Improvement
Insurance
Disaster Recovery
Crm
Customer Experience
Software Documentation
Project Management
Customer Satisfaction
Troubleshooting
Team Building
Team Leadership
Health Insurance
Visio
Sharepoint
Change Management
Leadership
Strategic Planning
Training
Account Management
Sales
Languages:
English