Industry:
Information Technology And Services
Work:
Pegasus Solutions Jun 2015 - Dec 2016
Tier 2 Application Support Analyst
United States Air Force Jul 2009 - May 2015
Helpdesk Supervisor
United States Air Force Sep 2012 - Sep 2013
Video Tele-Conference Operator and Technician
United States Air Force Jan 2009 - Jul 2009
Computer Warehouse Supervisor
United States Air Force Oct 2006 - Jan 2009
Telephone Systems Quality Assurance
Education:
Western Governors University 2012 - 2015
Bachelors, Bachelor of Science
Community College of the Air Force 2006 - 2009
Associates, Associate of Arts
Community College of the Air Force 2003 - 2009
Associates, Associate of Arts, Aviation
University of Phoenix
Bachelors
Skills:
Hardware
Help Desk Support
Customer Service
Troubleshooting
Software Installation
Bmc Remedy
Networking
Active Directory
Quality Assurance
Dod
Databases
Management
Time Management
Maintenance and Repair
Account Management
Vtc
Microsoft Office
Cisco Voip
Routers
Switches
Oracle Sql Developer
Zendesk
Unix Administration
Root Cause Analysis
Certifications:
Comptia A+
Web Foundations Associate
Windows Os Fundamentals
Web Design Specialist