Cynnthia L Leduc

1101 Church St, San Francisco, CA 94114

Information Technology And Services

Twitter - San Francisco since Oct 2012
Manager, IT End User Services
Salesforce.com - San Francisco Bay Area since Jul 2012
Director, Desktop & Executive Support
salesforce.com - San Francisco Bay Area Oct 2009 - Jul 2012
Senior Manager, Desktop Services, Americas, APAC & Japan
salesforce.com - San Francisco Bay Area Feb 2008 - Oct 2009
Manager, Desktop Services, Americas
salesforce.com - San Francisco Bay Area Jul 2007 - Feb 2008
Manager, Helpdesk

Vendor Management
Itil
Cloud Computing
Salesforce.com
It Strategy
It Operations
Project Management
Saas
It Management
Active Directory
Blackberry
Citrix
Crm
Enterprise Software
Data Center
Business Analysis
Business Services
Gotomeeting
Management
Customer Support
Vpn
Troubleshooting
Security
Metrics
Communication Skills
Executive Support
Agile Methodologies
Desktop Support Management
Technical Documentation
Intercultural Communication
Service Desk Management
Google Apps
Itil Process
Leadership
Enterprise Desktop Management
Infrastructure
Telecommunications
Virtual Private Network
Customer Relationship Management
Remedy Ticketing System
Salesforce Service and Support
Intercall Conferencing
Citrix Gotomeeting
On24 Webstreaming
Live Ops Contact Center

Global Knowledge (Course Work) / Exin (Certification)
Global Knowledge (Course Work) / Peoplecert (Certification)
Scrum Alliance, License 000511833
Itil Foundation V3 Certification
Itil Service Transition Certification
License 000511833
Certified Scrummaster