Inventors:
Dena Louise Smith - Tampa FL, US
Assignee:
United Services Automobile Association (USAA) - San Antonio TX
International Classification:
H04M 11/00
H04M 3/42
G06Q 30/00
US Classification:
379 8818, 348 1408, 370260, 379 52, 379 8813, 455557, 704271, 705 715, 705 1411, 705 43
Abstract:
Instant messaging (IM) is provided between a TDD/TTY user and an entity. The user may use a TDD device to initiate a call with the entity. One or more converters may convert a TDD message from the user's device to IM, which is then provided to a recipient of the call, such as a representative of a company. The converter(s) may also convert IM from the representative into a TDD message that may then be provided to the user on the TDD device.