Resumes
Resumes
Customer Success Manager
View pageLocation:
Greenwood, IN
Industry:
Telecommunications
Work:
Medscript Ltc Pharmacy Jan 2018 - May 2018
Call Center Manager
Paychex Apr 2016 - Dec 2017
Manager of Client Service Operations - Regional Service Center
Stericycle Mar 2015 - Apr 2016
Contact Center Supervisor
Bright House Networks Jul 2011 - Jan 2015
Tier Ii Technical Supervisor
Verizon Business May 1997 - Jul 2011
Implementation Specialist
Call Center Manager
Paychex Apr 2016 - Dec 2017
Manager of Client Service Operations - Regional Service Center
Stericycle Mar 2015 - Apr 2016
Contact Center Supervisor
Bright House Networks Jul 2011 - Jan 2015
Tier Ii Technical Supervisor
Verizon Business May 1997 - Jul 2011
Implementation Specialist
Education:
Indiana Tech 2015
Master of Business Administration, Masters, Marketing, Business Management Indiana Institute of Technology 2005 - 2011
Bachelors, Bachelor of Business Administration, Management Indiana University - Purdue University Fort Wayne 1996 - 1996
Ball State University 1995 - 1996
South Side High School 1991 - 1995
Master of Business Administration, Masters, Marketing, Business Management Indiana Institute of Technology 2005 - 2011
Bachelors, Bachelor of Business Administration, Management Indiana University - Purdue University Fort Wayne 1996 - 1996
Ball State University 1995 - 1996
South Side High School 1991 - 1995
Skills:
Customer Service
Project Management
Management
Team Leadership
Coaching
Telecommunications
Training
Team Building
Customer Experience
Sales
Recruiting
Troubleshooting
Account Management
Customer Retention
Salesforce.com
Telephony
Voip
Contact Centers
Project Management
Management
Team Leadership
Coaching
Telecommunications
Training
Team Building
Customer Experience
Sales
Recruiting
Troubleshooting
Account Management
Customer Retention
Salesforce.com
Telephony
Voip
Contact Centers
Emma Imel Noblesville, IN
View pageWork:
Bright House Networks
Jul 2011 to Jan 2015
Advanced Technical Level II Supervisor
Verizon
Jan 2009 to Jan 2011
Project Manager (Quality Trainer Certified)
Verizon
Jan 1997 to Jan 2009
Coordinator
Jul 2011 to Jan 2015
Advanced Technical Level II Supervisor
Verizon
Jan 2009 to Jan 2011
Project Manager (Quality Trainer Certified)
Verizon
Jan 1997 to Jan 2009
Coordinator
Education:
Indiana Institute of Technology
MBA
Indiana Institute of Technology
2011
Bachelor of Science in Business Administration Management
MBA
Indiana Institute of Technology
2011
Bachelor of Science in Business Administration Management