Gail R Debole

Rochester, NY

Docushare
Specifications
Waterfall
Customer Service Representatives
Insurance
Dreamweaver
Data Entry
Incident Management
Agile Methodologies
Mockups
Finance
Functional Specifications
Analysts
Sme
Management Information Systems
Business Requirements
Keywords
Online Research
Webinars
Railway
Security
Hiring
Functional Requirements
Supervisor
Powerpoint
Sharepoint
Accounting
Salesforce.com
Structures
Ms Excel
Robohelp
Software Requirements
Flow Diagrams
Manuals
Training Material
Content Providers
Template
Branding
Inventory
Technical Documentation
Microsoft Office
Risk Management
Asset Management
Web Pages
Approval Process
Training
Editing
External Clients
Training Presentations
Storage
Intranet
Documentation
Alfresco
Pop
Writers
Guides
Payroll
Resolutions
Garnishments
Content Management
Lync
Training Documentation
Communication
Test Systems
Quality Assurance
Usability
Operations
Html
Maintenance
Email
Paint
Information Architecture
Google Calendar
Demos
Presentations
Sarbanesoxley Act
Dropbox
Hris
Regulations
Code
Account Management
Help Files
Irs
Wireframes
Tax
Reviews
Government
Visio
Software
Oracle
Outlook
Billing
Requirement Specifications
Microsoft Word
Business Continuity
Cash
Javascript
Announcements
Fsa
Clarity
Online Help
Medical Equipment
Tabs
Pdf

Rochester, New York Area

Writing and Editing

Xerox Corporate via Randstad Technologies
Rochester, NY
May 2013 to Apr 2014
Business Process Documentation Writer
Paychex, Inc
West Henrietta, NY
Sep 1990 to Sep 2012
Technical Writer (Content Author)
MDT Corporation
Henrietta, NY
Dec 1988 to Mar 1990
Associate Technical Writer

Ed2Go
Rochester, NY
2013 to 2014
Certificates of Completion for Six-Week Online Courses in Advanced Web Pages, Total Quality Fundamentals, Six Sigma, A to Z Grant Writing
Adobe e-Seminars
2013 to 2013
Framemaker 11 (6 e-seminars), Captivate (1 e-seminar), and Cognitive Design for User Assistance (3 e-seminars)
Paychex One-Hour Workshops
Rochester, NY
1990 to 2012
Communication, Effective Meetings, Effective Emails, Goal Setting, Teamwork, Problem Solving, Process Improvement, Quality Service, Time Management, Setting Expectations, SharePoint, Access Databases
Paychex Training
Rochester, NY
1990 to 2012
Certificates of Completion in HTML 4.01: Level 1; Going Online: How to Design Effective Online Manuals, Help Systems, and Tutorials (UserEdge, Inc.); Project Lead Training; Dynamics of Team Leadership; Rochester Institute of Technology Writing Workshop; Payroll Specialist Training; Information Technology; Oracle/SQL Program
Rochester Institute of Technology
1989
Certificate in Technical Communication
Monroe Community College
1974
Associate of Arts

Microsoft Office (Word, Power Point, Publisher, Excel, Outlook) SharePoint, and Dreamweaver Online Help Files - RoboHelp Image Capture - Full Shot, Paint, and Snipping Tool Visio Xerox DocuShare File Management System Outlook and Communicator Security Policies - Archer Adobe