Hope A Nilsson

670 east Gilbert St, San Bernardino, CA 92415

Computer Software

Toast, Inc.
Principal Technical Writer
Oracle 2011 - Jun 2017
Documentation Consultant and Technical Writer
Atg 2008 - 2011
Principal Technical Writer
Ardence 2007 - 2008
Documentation Consultant
Webex 2005 - 2007
Documentation Consultant

Harvard University Sep 1999 - 2000
Boston University 1984 - 1988
Bachelors, Bachelor of Science, Communications

Framemaker
Online Help
Technical Writing
Technical Documentation
Robohelp
Enterprise Software
Agile Methodologies
Technical Communication
Apis
Software Documentation
Single Sourcing
Photoshop
Mac
Api Documentation
Developer Documentation
Integration
Manuals
Software Development
Content Management
Xml
Jira
Content Strategy
User Interface Design
Visio
White Papers
Training
Unix
Perl
Technical Training
Wikis
Java
Team Leadership
User Documentation
Management
Oracle
Guides
Documentations
Perforce
E Commerce
Information Design
Start Ups
Adobe Acrobat
Content Development
Snagit
Project Management
Web Applications
User Experience
Usability
Information Architecture

Principal Technical Writer at Oracle

Pittsfield, Massachusetts Area

Computer Software

Oracle since 2011
Principal Technical Writer
ATG 2008 - 2011
Principal Technical Writer
Ardence 2007 - 2008
Documentation consultant
WebEx 2005 - 2007
Documentation consultant
Endeca Nov 2001 - Dec 2004
Documentation Manager

Harvard University Extension School Sep 1999 - Jan 2000
Boston University Sep 1984 - May 1988
BS, Communications

FrameMaker
RoboHelp
Single Sourcing
Photoshop
Mac
Online Help
API documentation
Developer documentation
Technical Writing
APIs