Resumes
Resumes
Janice Blakeney
View pageLocation:
Lanoka Harbor, NJ
Industry:
Telecommunications
Work:
National Vision Inc.
Receptionist
H&R Block Jan 2018 - Apr 2018
Client Service Specialist and First Year Tax Pro
Verizon 2014 - 2017
Manager National Customer Experience
Verizon 2011 - 2014
Manager Northeast Area Customer Experience
Verizon 2001 - 2011
Manager Intercarrier Services
Receptionist
H&R Block Jan 2018 - Apr 2018
Client Service Specialist and First Year Tax Pro
Verizon 2014 - 2017
Manager National Customer Experience
Verizon 2011 - 2014
Manager Northeast Area Customer Experience
Verizon 2001 - 2011
Manager Intercarrier Services
Education:
Centenary University
Master of Business Administration, Masters, Marketing Syracuse University
Bachelors, Bachelor of Science, Food Science
Master of Business Administration, Masters, Marketing Syracuse University
Bachelors, Bachelor of Science, Food Science
Skills:
Microsoft Office
Interpersonal Skills
Project Management
Nps
Voice of the Customer
Data Analysis
Report Writing
Customer Experience Management
Team Leadership
Cross Functional Team Leadership
Customer Experience
Customer Service
Interpersonal Skills
Project Management
Nps
Voice of the Customer
Data Analysis
Report Writing
Customer Experience Management
Team Leadership
Cross Functional Team Leadership
Customer Experience
Customer Service
Certifications:
Customer Experience: Journey Mapping