Laura Zaihua Luan

7512985, Mar 31, 2009

Apr 30, 2008

12/112069

Genady Grabarnik - Scarsdale NY, US
Jonathan Lenchner - North Salem NY, US
Laura Z. Luan - Scarsdale NY, US
Larisa Shwartz - Scarsdale NY, US

International Business Machines Corporation - Armonk NY

G06F 7/04
G06F 17/30
G06K 9/00
H03M 1/68
H04K 1/00
H04L 9/00
H04L 9/32
H04N 7/16

726 26, 707 9, 707 10, 715230

A system for implementing search- and retrieval-compatible data obfuscation includes an annotator that annotates data, metadata, and relationships thereof that are privacy sensitive according to privacy policies. The system also includes an indexing server that indexes the annotated data according to the policies that specify rules for controlling access to the data. The system also includes an obfuscation server for serving user requests for data search and retrieval, and specifies data entitlement and access rights for the users by applying the privacy policies to user profiles. In response to receiving a search request from a user, the obfuscation server forwards the search terms in the request, along with a privacy level determined from a corresponding user profile and the policies, to a search engine that searches indices of a database having the privacy level in the request, and returning to the user only the results which match the search terms and the privacy level. In response to receiving a data retrieval request, the obfuscation server retrieves the requested data with annotations from the database, applies the obfuscation scheme to the annotated data according to the privacy policies and the user profile, and returns to the user the obfuscated data in compliance with the privacy policies.

8126756, Feb 28, 2012

Aug 7, 2006

11/500210

Melissa Jane Buco - Amawalk NY, US
Rong Nickle Chang - Pleasantville NY, US
Laura Zaihua Luan - Putnam Valley NY, US
Christopher Ward - Glen Ridge NJ, US

International Business Machines Corporation - Armonk NY

G06Q 10/00

705 712, 705 722, 705 738

A method and system for adjudicating measurement data in real time and re-adjudicating a segment of an input measurement data stream upon submission of a new adjudication instruction in a service level evaluation system. An adjudication instruction associated with a service level is received. Measurement data including a first measurement data point is received. The received adjudication instruction is applied in real time to the first measurement data point to generate a first adjudicated measurement data point. A service level is evaluated based on the first adjudicated measurement data point. To re-adjudicate the data stream segment, a new adjudication instruction is received and the segment is identified. The input data stream's adjudication is suspended and the stream is queued into storage. The segment of measurement data is retrieved and re-adjudicated by applying the new adjudication instruction.

8302097, Oct 30, 2012

Jun 25, 2007

11/767891

Melissa Jane Buco - Amawalk NY, US
Rong Nickle Chang - Pleasantville NY, US
Laura Zaihua Luan - Putnam Valley NY, US
Christopher Ward - Glen Ridge NJ, US
Joel Leonard Wolf - Katonah NY, US
Philip Shi-lung Yu - Chappaqua NY, US

International Business Machines Corporation - Armonk NY

G06F 9/46

718102

The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ordered by chain precedence. Each job and/or task carries with it a penalty which is a step function of the time taken to complete it, the deadlines and penalties having been negotiated as part of one or more service level agreement contracts. The goal is to minimize the total amount of penalties paid. The invention consists of a pair of heuristic schemes for this difficult scheduling problem, one greedy and one randomized. The greedy scheme is used to provide a quick initial solution, while the greedy and randomized schemes are combined in order to think more deeply about particular problem instances. The invention also includes a scheme for determining how much time to allocate to thinking about each of several potential problem instance variants.

8332267, Dec 11, 2012

Nov 7, 2011

13/290265

Melissa Jane Buco - Amawalk NY, US
Rong Nickle Chang - Pleasantville NY, US
Laura Zaihua Luan - Putnam Valley NY, US
Christopher Ward - Glen Ridge NJ, US

International Business Machines Corporation - Armonk NY

G06Q 10/00

705 12, 705 722, 705 738

A method and system for adjudicating measurement data in real time and re-adjudicating a segment of an input measurement data stream upon submission of a new adjudication instruction in a service level evaluation system. An adjudication instruction associated with a service level is received. Measurement data including a first measurement data point is received. The received adjudication instruction is applied in real time to the first measurement data point to generate a first adjudicated measurement data point. A service level is evaluated based on the first adjudicated measurement data point. To re-adjudicate the data stream segment, a new adjudication instruction is received and the segment is identified. The input data stream's adjudication is suspended and the stream is queued into storage. The segment of measurement data is retrieved and re-adjudicated by applying the new adjudication instruction.

8380838, Feb 19, 2013

Apr 8, 2011

13/082786

Abhijit Bose - Paramus NJ, US
Winnie Wing-Yee Cheng - Tarrytown NY, US
Shang Qing Guo - Cortlandt Manor NY, US
Sang Kyum Kim - Urbana IL, US
Laura Zaihua Luan - Scarsdale NY, US
Daniela Rosu - Ossining NY, US
Mithkal M. Smadi - Round Rock TX, US

International Business Machines Corporation - Armonk NY

G06F 15/16

709223, 709224, 714 41, 714 57

Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

8438117, May 7, 2013

Dec 20, 2005

11/314373

Jean-Marc Berthaud - Villeneuve Loubet, FR
Melissa Buco - New York NY, US
Rong N. Chang - Pleasantville NY, US
Joel D. Dalsky - Streamwood IL, US
Shih-Chung Fang - Schaumburg IL, US
Laura Zaihua Luan - Putnam Valley NY, US
Lee Tsiao - Hoffman Estates IL, US
Christopher Ward - Glen Ridge NJ, US

International Business Machines Corporation - Armonk NY

G06Q 10/00
G06F 11/30
G21C 17/00

705302, 702184

A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

20050055697, Mar 10, 2005

Sep 9, 2003

10/658726

Melissa Buco - Amawalk NY, US
Rong Chang - Pleasantville NY, US
Laura Luan - Putnam Valley NY, US
Christopher Ward - Glen Ridge NJ, US
Joel Wolf - Katonah NY, US
Philip Yu - Chappaqua NY, US

International Business Machines Corporation - Armonk NY

G06F009/46
G06F009/00

718105000

The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ordered by chain precedence. Each job and/or task carries with it a penalty which is a step function of the time taken to complete it, the deadlines and penalties having been negotiated as part of one or more service level agreement contracts. The goal is to minimize the total amount of penalties paid. The invention consists of a pair of heuristic schemes for this difficult scheduling problem, one greedy and one randomized. The greedy scheme is used to provide a quick initial solution, while the greedy and randomized schemes are combined in order to think more deeply about particular problem instances. The invention also includes a scheme for determining how much time to allocate to thinking about each of several potential problem instance variants.

20050177545, Aug 11, 2005

Feb 11, 2004

10/776548

Melissa Buco - Amawalk NY, US
Rong Chang - Pleasantville NY, US
Laura Luan - Putnam Valley NY, US
Christopher Ward - Glen Ridge NJ, US
Joel Wolf - Katonah NY, US
Philip Yu - Chappaqua NY, US

International Business Machines Corporation - Armonk NY

G06F007/00

707001000

Techniques are provided for representing and managing data and associated relationships. In one aspect of the invention, a technique for managing data associated with a given domain comprises the following steps. A specification of data attributes representing one or more types of data to be managed is maintained. Further, a specification of algorithms representing one or more types of operations performable in accordance with the data attributes is maintained. Still further, a specification of relationships representing relationships between the data attributes and the algorithms is maintained. The data attribute specification, the algorithm specification and the relationship specification are maintained in a storage framework having multiple levels, the multiple levels being specified based on the given domain with which the data being managed is associated. The techniques may be provided in support of service level management. In such a domain, the present invention provides techniques for representing and managing service level agreement management data using a multi-level multi-ontology metadata store and extensible service level management framework.