Lori S Bocklund

1704 Hardwood Dr, Papillion, NE 68046

Management Consulting

Strategic Contact
President
Vanguard Communications May 1993 - Mar 2004
Vice President
At&T Oct 1987 - Apr 1993
Contact Center Technical Sales Support
Mitre Jul 1983 - Oct 1987
Member of the Technical Staff

The George Washington University 1983 - 1986
Master of Science, Masters, Electrical Engineering South Dakota State University 1979 - 1983
Bachelors, Bachelor of Science, Electrical Engineering

Strategy
Leadership
Change Management
Contact Centers
Call Centers
Management
Project Management
Strategic Planning
Crm
Call Center
Outsourcing
Consulting
Public Speaking
Vendor Management
Project Planning
Workforce Management
Program Management
Sales Operations
Process Improvement
Strategic Partnerships
Telecommunications
Staff Development
Customer Experience
Environmental Impact Assessment
Cloud Computing
Solution Selling
Saas
Executive Management
Business Process Improvement
Customer Relationship Management
Unified Communications
Customer Satisfaction
Start Ups
Entrepreneurship

Social Services
Children

Change Management

Portland, OR

Non-Profit Organization Management