Work:
Philips Electronics
Aug 2013 to 2000
Sr. Consultant
Care Stream Health
Minneapolis, MN
Jun 2012 to Jul 2013
Consultant
Stanley Security Solutions
Indianapolis, IN
Feb 2011 to Jun 2012
Sr. SAP CRM Consultant
Cryo - Cell (India)
Feb 2009 to Dec 2010
Consultant
RMCL (India)
Feb 2007 to Jan 2009
Consultant
Education:
University of East London
London
MS Master's of Science in Information Technology in Information Technology
Skills:
Functional Skills Three CRM Full Lifecycle Implementations, Requirement gathering, Blueprint Workshops, Fit-Gap Analysis, Functional & Configuration design. CRM Sales CRM Sales Cycle, Lead Management, Opportunity Management, Quotations, Sales Contracts, Sales Orders, Pricing, Condition Technique etc. CRM Service Management Installed Base, Components & IObjects, Service Orders Management, Service Agreements and Contracts, Warranties, Installed Base Management, Complaints and Returns. CRM Interaction Center (CIC) Account Identification Profile, Transaction Profile. SAPCRM 7.0 WEB UI CRM 2007 Web UI Configuration, Design Layer Customizing, CRM Business Roles Configuration & AET, WebUI Component Enhancement. CRM Middleware Configure Middleware settings in CRM and ECC, Administration Console, Data Loads, Middleware Enhancements using BADIs and User Exits.
