Resumes
Resumes
Contact Center And Ivr Architect And Analyst
View pageLocation:
7350 85Th Ave southeast, Mercer Island, WA 98040
Industry:
Information Technology And Services
Work:
Verizon
Contact Center and Ivr Architect and Analyst
Infosys Ltd.
Ivr Business Analyst at Wells Fargo
Cyara May 2014 - May 2015
Professional Services at Cyara
Mindshift, A Ricoh Company Feb 2012 - May 2014
Enterprise Telephony Contact Center Architect
Ibm Aug 2003 - Feb 2012
Ibm Telecommunications Consultant
Contact Center and Ivr Architect and Analyst
Infosys Ltd.
Ivr Business Analyst at Wells Fargo
Cyara May 2014 - May 2015
Professional Services at Cyara
Mindshift, A Ricoh Company Feb 2012 - May 2014
Enterprise Telephony Contact Center Architect
Ibm Aug 2003 - Feb 2012
Ibm Telecommunications Consultant
Education:
University of Maryland - University College 1991 - 1993
New Mexico State University 1987 - 1990
Bachelors, Computer Science
New Mexico State University 1987 - 1990
Bachelors, Computer Science
Skills:
Telecommunications
Call Centers
Integration
Cisco Technologies
Unified Communications
Cisco Call Manager
Telephony
Contact Centers
Call Center Architecture
Telecommunication Services
Cisco Voip
Ivr
Cti
Management
Infrastructure
Enterprise Software
Database Administration
Internet Telephony
Genesys
Hardware
Leadership
Architectures
Avaya
Networking
System Deployment
Voip
Sip
Pre Sales
Call Centers
Integration
Cisco Technologies
Unified Communications
Cisco Call Manager
Telephony
Contact Centers
Call Center Architecture
Telecommunication Services
Cisco Voip
Ivr
Cti
Management
Infrastructure
Enterprise Software
Database Administration
Internet Telephony
Genesys
Hardware
Leadership
Architectures
Avaya
Networking
System Deployment
Voip
Sip
Pre Sales
Interests:
Support Continuing Education For All
I'm An Passionate Amateur Photographer
Purveyor of Everything Gadgetwise
Maintain A Keen Interest In Geopolitics
I'm An Passionate Amateur Photographer
Purveyor of Everything Gadgetwise
Maintain A Keen Interest In Geopolitics
Languages:
Spanish