Resumes
Resumes
It Incident Coordinator
View pageLocation:
1976 Aquarius Rd, Derby, NY 14047
Industry:
Information Technology And Services
Work:
Globalquest Solutions
Project Manager
Nfrastructure Feb 2018 - May 2018
Services Integration Manager  Service Desk
Nfrastructure Feb 2018 - May 2018
Operations Manager
Healthnow New York Inc. Sep 2014 - Jun 2017
Technology Service Desk Manager
Operations Manager Tech Care and Client Services Service Desk Jan 2014 - Nov 2014
Earthlink Business Solutions
Project Manager
Nfrastructure Feb 2018 - May 2018
Services Integration Manager  Service Desk
Nfrastructure Feb 2018 - May 2018
Operations Manager
Healthnow New York Inc. Sep 2014 - Jun 2017
Technology Service Desk Manager
Operations Manager Tech Care and Client Services Service Desk Jan 2014 - Nov 2014
Earthlink Business Solutions
Education:
Medaille College 2007 - 2009
Bachelors, Bachelor of Arts, Economics, Business Sandhills Community College 1984 - 1985
Associates, Associate of Arts, Computer Information Systems
Bachelors, Bachelor of Arts, Economics, Business Sandhills Community College 1984 - 1985
Associates, Associate of Arts, Computer Information Systems
Skills:
Call Centers
Access
Strategic Planning
Customer Service
Team Building
Customer Relations
Call Center
Coaching
Microsoft Excel
Powerpoint
Spreadsheets
Mentoring
Cms
Excel
Word
Database Administration
Telephone Skills
Css
Outlook
Microsoft Office
Research
Data Entry
Problem Solving
Supervisory Skills
Budgeting
Public Speaking
Customer Satisfaction
Voice Acting
Voiceovers
Call Center Administration
Customer Service Management
Customer Service Operations
Team Leadership
Operational Planning
Itil
Operations Management
Process Improvement
Training
Troubleshooting
Vendor Management
Management
Networking
Leadership
Software Documentation
Microsoft Access
Business Process Improvement
Customer Relationship Management
Contact Centers
Access
Strategic Planning
Customer Service
Team Building
Customer Relations
Call Center
Coaching
Microsoft Excel
Powerpoint
Spreadsheets
Mentoring
Cms
Excel
Word
Database Administration
Telephone Skills
Css
Outlook
Microsoft Office
Research
Data Entry
Problem Solving
Supervisory Skills
Budgeting
Public Speaking
Customer Satisfaction
Voice Acting
Voiceovers
Call Center Administration
Customer Service Management
Customer Service Operations
Team Leadership
Operational Planning
Itil
Operations Management
Process Improvement
Training
Troubleshooting
Vendor Management
Management
Networking
Leadership
Software Documentation
Microsoft Access
Business Process Improvement
Customer Relationship Management
Contact Centers
Certifications:
Itil Foundations V3
Itil Certified
Itil Certified
Richard Dynas West Seneca, NY
View pageWork:
Call Center Manager- Personal Lines BillingBuffalo, NY
2001 to 2013
National Grid
2001 to 2005
ClientLogic
Buffalo, NY
1996 to 2001
Call Center Manager
United States Air Force
Merced, CA
1986 to 1990
2001 to 2013
National Grid
2001 to 2005
ClientLogic
Buffalo, NY
1996 to 2001
Call Center Manager
United States Air Force
Merced, CA
1986 to 1990
Education:
Villanova University
Villanova, PA
2014
Masters in Business Law and Human Resource Management
Medaille College
Amherst, NY
2009
BBA in Business
Sandhills Community College
Pinehurst, NC
1986
AAS in Computer Engineering
Villanova, PA
2014
Masters in Business Law and Human Resource Management
Medaille College
Amherst, NY
2009
BBA in Business
Sandhills Community College
Pinehurst, NC
1986
AAS in Computer Engineering
Richard Dynas Derby, NY
View pageWork:
National Grid
Feb 2001 to 2000
Senior Supervisor- Accounts Processing/Call Center-Customer Service
ClientLogic
Buffalo, NY
1996 to 2001
Call Center Manager
United States Air Force
Merced, CA
1986 to 1990
Jet Engine Mechanic
Feb 2001 to 2000
Senior Supervisor- Accounts Processing/Call Center-Customer Service
ClientLogic
Buffalo, NY
1996 to 2001
Call Center Manager
United States Air Force
Merced, CA
1986 to 1990
Jet Engine Mechanic
Education:
Medaille College
Amherst, NY
2009
BBA in Business
Sandhills Community College
Pinehurst, NC
1986
AAS in Computer Engineering
Villanova University
Villanova, PA
Masters in Business Law and Human Resource Management
Amherst, NY
2009
BBA in Business
Sandhills Community College
Pinehurst, NC
1986
AAS in Computer Engineering
Villanova University
Villanova, PA
Masters in Business Law and Human Resource Management