Rosemarie Alicia Littleton

Valrico, FL

Hospital & Health Care

Verizon Mar 2009 - May 2019
Customer Service Supervisor
Verizon Wireless Mar 2009 - May 2019
Customer Service Supervisor
Blue Cross Blue Shield of Michigan Jan 1, 2000 - Jan 1, 2008
Customer Service Supervisor
Metlife Jan 1987 - Jan 1999
Customer Service Supervisor
Jan 1987 - Jan 1999
Detroit Institute of Technology

Detroit Institute of Technology
Bachelors, Bachelor of Arts, Sociology University of Detroit
Masters, Master of Arts, Sociology

Call Centers
Training
Leadership
Team Building
Call Center
Customer Satisfaction
Customer Experience
Customer Retention
Customer Service
Team Leadership
Sales Operations
Microsoft Excel
Conflict Resolution
Troubleshooting
Coaching
Call Center Development
Sales
Wireless
Staff Development
Telecommunications
Hiring
Performance Management
Employee Training
Avaya
Forecasting
Workforce Management
Recruiting
Process Improvement
Vendor Management
Employee Relations
Leadership and Call Center Management and Operations Training
Business Process Improvement
Contact Centers

Church
Movies
Shopping

United States