Supriya Sarah Sukasi

FedEx Services
Collierville, TN
Jul 2012 to Jun 2013
Business Analyst-Project/Technical Lead
Microsoft Corpn
Bellevue, WA
Feb 2010 to Jan 2012
Sr. Business Analyst-Incident Management
Milliman Care Guidelines
Seattle, WA
Jun 2008 to Nov 2009
Business System Analyst-Tech Services
Microsoft Corpn
Issaquah, WA
Nov 2006 to May 2007
Business Systems Support Analyst II
Sprint PCS
Fort Worth, TX
Feb 2005 to Aug 2006
Business Implementations Analyst II
Sprint PCS
Fort Worth, TX
Feb 2003 to Jan 2005
Technical Support Specialist
Sprint PCS
Fort Worth, TX
Nov 2000 to Jan 2003
Help Desk Support Specialist
Sprint PCS
Fortworth, TX
Nov 1998 to Oct 2000
Internet/Telecom Customer Support Supervisor
American Airlines DMC (TSR)
Fort Worth, TX
Mar 1993 to Oct 1998
Information Technology Coordinator
American Airlines DMC (TSR)
Fort Worth, TX
Oct 1988 to Mar 1993
Database Analyst

Osmania University
Jan 1982 to Jan 1985
Bachelor of Commerce in Administration & Accounting
Stanley Jr. College
Jan 1980 to Jan 1982
Associate in Commercial Practice/Accountancy
St Pius High School
1980

Strong vertical and horizontal communication, organizational and analytical abilities. Change/Problem Management, Incident management with SLA/OLA, Escalation and Isolation Management, Module modification process development and implementation, Business Planning and Analysis, Requirement documentation for software modifications and development, Project Coordination, Software/hardware Implementation, Resolution drive, Process documentation and Service metric review, and Requirement development for efficiency. Global Mission Control Command/Call center management, Software developmental and UATesting Coordination, CRM-Salesforce and Vendor management. Account management, End-to-End Technical Support to systems, equipment, local area network applications, and password issue management. Remote, on-site or depot technical support Operations, Clients, Customers (internal/external) and third party organizations in diagnostics, maintenance and support of technologies, networks and software applications.