Resumes
Resumes
![William Dufft Photo 1 William Dufft Photo 1](/img/not-found.png)
William Dufft
View pageLocation:
Reading, PA
Industry:
Insurance
Work:
Cna Insurance 2005 - 2012
Services and Operations Manager
Encompass Insurance Nov 1999 - May 2003
Senior Unit Supervisor
Adelphia Seafood Company Apr 1986 - Mar 1988
Retail Manager
Services and Operations Manager
Encompass Insurance Nov 1999 - May 2003
Senior Unit Supervisor
Adelphia Seafood Company Apr 1986 - Mar 1988
Retail Manager
Education:
Springfield College 1983 - 1983
Master of Science, Masters, Psychology The Pennsylvania State University 1982 - 1982
Bachelors, Bachelor of Science, Psychology
Master of Science, Masters, Psychology The Pennsylvania State University 1982 - 1982
Bachelors, Bachelor of Science, Psychology
Skills:
Workforce Management
Process Optimization
Call Center
Claims
Process Improvement
Customer Satisfaction
Insurance
Management
Change Management
Team Building
Training
Recruiting
Customer Service
Claim
Leadership
Employee Relations
Process Optimization
Call Center
Claims
Process Improvement
Customer Satisfaction
Insurance
Management
Change Management
Team Building
Training
Recruiting
Customer Service
Claim
Leadership
Employee Relations
![William Dufft Photo 2 William Dufft Photo 2](/img/not-found.png)
William Dufft Shillington, PA
View pageWork:
CNA INSURANCE
Reading, PA
Feb 2005 to Jan 2012
Services / Operations Manager
SELF-EMPLOYED
May 2003 to Feb 2005
Internet Sales / Sales Contractor
ENCOMPASS INSURANCE, Reading Pa
Wyomissing, PA
Oct 1999 to May 2003
Senior Unit Supervisor
CNA PERSONAL INSURANCE
Reading, PA
Apr 1988 to Oct 1999
Unit Supervisor
ADELPHIA SEAFOOD COMPANY
West Lawn, PA
Apr 1986 to Mar 1988
Retail Manager
Reading, PA
Feb 2005 to Jan 2012
Services / Operations Manager
SELF-EMPLOYED
May 2003 to Feb 2005
Internet Sales / Sales Contractor
ENCOMPASS INSURANCE, Reading Pa
Wyomissing, PA
Oct 1999 to May 2003
Senior Unit Supervisor
CNA PERSONAL INSURANCE
Reading, PA
Apr 1988 to Oct 1999
Unit Supervisor
ADELPHIA SEAFOOD COMPANY
West Lawn, PA
Apr 1986 to Mar 1988
Retail Manager
Education:
Springfield College
Springfield, MA
1983
Masters of Science in Industrial / Organizational Psychology
The Pennsylvania State University, State College PA
1982
Bachelors of Science in Psychology
Springfield, MA
1983
Masters of Science in Industrial / Organizational Psychology
The Pennsylvania State University, State College PA
1982
Bachelors of Science in Psychology
![William Dufft Photo 3 William Dufft Photo 3](/img/not-found.png)
William Dufft Shillington, PA
View pageWork:
CNA INSURANCE
2005 to Present
Services / Operations Manager
SELF-EMPLOYED
2003 to 2005
Internet Sales / Sales Contractor
ENCOMPASS INSURANCE
Reading, PA
1999 to 2003
Senior Unit Supervisor
CNA PERSONAL INSURANCE
Reading, PA
1988 to 1999
Unit Supervisor
ADELPHIA SEAFOOD COMPANY
West Lawn, PA
1986 to 1988
Retail Manager
2005 to Present
Services / Operations Manager
SELF-EMPLOYED
2003 to 2005
Internet Sales / Sales Contractor
ENCOMPASS INSURANCE
Reading, PA
1999 to 2003
Senior Unit Supervisor
CNA PERSONAL INSURANCE
Reading, PA
1988 to 1999
Unit Supervisor
ADELPHIA SEAFOOD COMPANY
West Lawn, PA
1986 to 1988
Retail Manager
Education:
Springfield College
Springfield, MA
1983
Masters in Industrial / Organizational Psychology
The Pennsylvania State University
State College, PA
1982
Bachelors in Psychology
Springfield, MA
1983
Masters in Industrial / Organizational Psychology
The Pennsylvania State University
State College, PA
1982
Bachelors in Psychology