Scott D Russell

A-1 Exterminators

Dec 2001 to 2000
Quality Assurance Supervisor (QA Supervisor)
Terminex
Woburn, MA
Feb 2000 to Dec 2001
Termite Service Manager
Sentricon

Feb 1999 to Feb 2000
Lawn Pest Technician
Commonwealth of Massachusetts Department of Mental Retardation
Danvers, MA
Dec 1990 to Feb 1999
MRW III

University of Phoenix
Phoenix, AZ
Jan 2009 to Jan 2011
Masters in Business Administration/ Human Resources Management
University of Phoenix
Phoenix, AZ
Jan 2007 to Jan 2009
BS in Business Management & Global Business Management
University of Phoenix
Phoenix, AZ
Jan 2006 to Jan 2007
AA in Business

Proficient in Microsoft Office; including Word, Excel, PowerPoint, Outlook, One Note, Publisher, and Access Solid computer skills; Windows all versions, Data collection systems, and miscellaneous electronic equipment willingness and ability to learn new software applications Superior research skills; I have led numerous diverse 3 to 7 person virtual teams to successful research projects Led various work teams in delivering successful outcomes for customers and the organization Providing Exceptional motivation for service personnel to complete routine schedules In-depth understanding of legalities and as they relate to HR and the employer and employee relationship both union and non-union; OSHA guidelines, Title VII, and the Sarbanes-Oxley Act Hands-on use of employee evaluations, goal and objective setting as they relate to both organizational plan and employee career development Talent to identify and assess employee training needs Utilization of the measurement tools to develop future trainings Understand the use of the P & L as it relates to organizational goals and future success of the company at the corporate and branch levels Managed the delivery of service on sales expectations and reported success to regional management Successful service contract negotiation and sales closing Managed direct interactions with executives, corporate leaders, suppliers, and end users Produced numerous written reports with recommendations for change to top management as well as companywide memos Excellent hands-on customer service skills; Face-to face, and over the telephone Outstanding communication skills; verbal, and written Engaged in troubleshooting techniques providing customer satisfaction Managed and communicated with aggrieved customers to develop a written plan to provide complete satisfaction